Privacy Policy

Luna Vesper
Last updated: 07/03/2025

This Privacy Policy describes how Luna Vesper (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://lunavesper.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for other reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide the Services. The information we collect and use varies depending on how you interact with us. We may use the collected information to communicate with you, fulfill orders, ensure compliance with legal obligations, and improve our Services.

Personal Information We Collect

The personal information we collect depends on your interactions with our Site and Services. This may include:

Information You Provide Directly:

Name, address, phone number, email
Order details such as billing/shipping address, payment confirmation, and contact details
Account credentials such as username, password, and security questions
Shopping activity such as items viewed, added to cart, or wishlist
Customer support inquiries and communications with us

Automatically Collected Information:
We collect certain information automatically via cookies, pixels, and similar tracking technologies, including:

Device and browser information
Network connection details and IP address
Site interaction data

Cookies and Tracking Technologies:
We use cookies and third-party tracking technologies (such as Facebook Pixel, TikTok Pixel, and Snapchat Pixel) to analyze usage, enhance user experience, and serve targeted advertisements.

How We Use Your Personal Information

We use personal information for the following purposes:

Providing Products and Services: Processing payments, fulfilling orders, shipping, managing returns, and account management
Marketing and Advertising: Sending promotional messages, email marketing, and targeted advertisements
Security and Fraud Prevention: Detecting fraudulent activities and securing user accounts
Customer Support: Assisting customers and improving our Services

How We Disclose Personal Information

We may share your personal information under the following circumstances:

With service providers (e.g., payment processors such as Mastercard, Visa, and American Express, IT service providers, fulfillment partners)
With business and marketing partners (e.g., TikTok and other advertising platforms for targeted ads)
When required by law (e.g., responding to legal requests or protecting rights)
In case of business transfers (e.g., merger, acquisition, or asset sale)

Data Retention

We do not retain personal information longer than necessary. The retention period depends on legal, operational, and security requirements.

Your Rights and Choices

You have the right to:

Access, correct, or delete your personal information
Opt out of targeted advertising and marketing communications
Request deletion of your data by contacting contact@lunavesper.com

Children's Privacy

Our Services are not directed at minors, and we do not knowingly collect data from children. If a parent or guardian believes a child has provided us with personal information, they may contact us to request deletion.

Security Measures

While we take security measures to protect personal data, no system is completely secure. Users are responsible for keeping account credentials confidential.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies, security, or practices.

For any questions regarding this Privacy Policy, contact us at contact@lunavesper.com.